Entries by Alan Langford

One of the great things about maintaining your own domain is the ability to put up a good fight when it comes to spam. It's a real battle. This domain has been registered since the late 90's, when an open Internet meant that just about anybody could harvest contact information from domain registration databases.

The result is that my main personal mail address has been inundated with spam for nearly 15 years. It's not just inbound. This domain has been used as a forged mail source more than once. In one incarnation, the home page here maintained a debunking of various bullshit claims that appeared to have come from me, so at the very least those with the wherewithal to visit the site would not get scammed. Like it or not, I'm on the vanguard of the spam fight.

For the past decade or so I've created a unique forwarding address for every thing I sign up for. Over the years it's gone from a simple "name of service at ambit online dot com" to incorporate a random string, to eliminate the "anyone could have guessed that" defence.

This has led to some interesting results. From exposing criminal theft of data at two companies, to partner misbehaviour at Salesforce (see my Don't Trust Salesforce.com post).

This morning I was met with two pieces of spam from my tracking address for ZoomInfo.com, both personally addressed using my name. One was from audio@execwebtraining.com, one from audio@webcareertraining.net. Clearly both are from the same source, and the body of the message includes the same contact information: Executive Education, P.O. Box 31, Devault, PA 19432, 1-888-669-6067. My opinion: anyone who does business with a spammer using a generic name and running out of a post office box is a complete fool.

This spam not only contained my name, but it was addressed to an address that contained "zoominfo" plus six random alphanumeric characters. Obviously this is came directly from Zoominfo's databases. The odds of a guess on the random string alone are over one in two billion.

When this sort of thing happens, I normally contact the source and try to find out what the issue is. It's either theft of data or unethical behaviour from a partner. Both are serious, and possibly criminal, bad behaviour. So I went to the zoominfo.com site, started down the "support" path. Zoominfo is structured to deflect support away from anything that requires them to expend staff time. That's an early indicator of a poor customer service philosophy. Honestly I just don't have the patience to eventually get to some form buried five levels deep, only to get an auto-response suggesting I consult the crap I just waded through. It's just easier to go public.

So here's the simple bottom line: Either Zoominfo has been hacked and has a big problem, or they have lousy partner selection criteria, which is possibly a bigger problem. Either way, they need to come clean in a public way, and fast. Their credibility with me has just taken a huge hit. Not that that makes for much of a change, really.

Meanwhile, I'm off to update a tracking address. If the spam follows the address, I'll know it's a partner problem. Unless Zoominfo is completely asleep at the switch, there are likely to be updates to this coming soon.

Over the past year or so there's been an unusual amount of public navel gazing on the investor side of Silicon Valley (and by proxy most of the North American venture capital space). Venture capital companies have an image of being slow, demanding, and cumbersome; solely focused on big wins with huge valuations. So called “super” angels have emerged to fill a void in the VC deal space, and new hybrid models like that of YCombinator have emerged.

As Max Levchin observes, angels have an interest in lower valued exits. He concludes that the positioning of super angels as VC alternatives has resulted in a “lack of visible significant innovation”. While Levchin's observations are correct, I'm not certain that it's the angel's fault.

Instead, I think we're reaching the “long tail” of the Internet, and we need to look for innovation elsewhere. The big hits in the Internet space have all had to do with providing analogues of existing human behaviours, and the number of untapped behaviours is diminishing. A preponderance of incremental innovations – with corresponding low exits – is only to be expected.

We have been so focused on Internet related innovation for the past decade and a half (and software for the decade previous) that for a lot of investors seem to have forgotten that there are alternatives.

It's not that there's a shortage of demand for innovation. There are many areas that need great minds and risk capital. Unfortunately those aren't the opportunities that can be exploited by a bright kid with six months programming experience. They're big, capital intensive, long term projects that need teams of highly skilled people to address them. Some of these problems are critically important. They need to be solved if we're going to preserve our current lifestyle, if not ensure our survival.

If the investment community wants to innovate, it's going to have to stop looking for the ultimate solution to determining how to rank “influence” on Twitter, and instead look for better transportation solutions, better solar power generation, methods to scrub carbon dioxide out of the atmosphere, local power generation and distribution, and solutions for other truly important problems.

While North America becomes increasingly concerned about it's own relatively trivial problems like how to make an even cooler handheld device, our ability to innovate – our very concept of innovation – is collapsing in on itself like a dying star. Meanwhile, Asia is fast becoming the true leader in innovation and unless we pull out of this “make it big on the Internet” vortex, it won't be long before we're buying critical technology from abroad.

Let's not blame the angel investors. Levchin says “we should aim higher.” He's right. The question is whether or not we know which way is up.

These days things are really busy over here. Aside from neglecting this blog (partially Twitter's fault), it's a good busy. Too much work in a recession is a nice problem to have. I've been working early mornings and late nights to find quiet times when I can concentrate and keep up with the load.

So now it's a four day long weekend. My spouse has the time off, my stepson is in town, and it's going to be really hard to get stuff done. For a split second I resented the weekend as interference with work, and that's when one of my alarm bells went off.

Let me back up for a moment. I've always been a little ahead of the curve. I started my first home based business shortly after university, in 1981. Back then it was radical, now it's an established practice. There are many advantages to running a business from home, like my ten second commute to work. But there are disadvantages too, and one of them is that same ten second commute. Over the years I've learned to identify destructive thought patterns and to change course before doing much damage. "I wish everyone else was at work" is high on that list.

Over the past three decades, I've had times when I was so involved with my work that my friends forgot I existed. I did a lot of exciting work, but for the most part the results of my efforts have long since disappeared. Meanwhile most of my friends are still around. More poignantly, some of them are no longer around. The hard lesson is that the time I spent on work is time I didn't spend with them, and now there's no way to address the imbalance.

So if you find yourself resenting the long weekend, take a step back and get a new perspective. Most of us are working hard to bring benefits to our immediate families. Don't focus on that to the point where you deprive them of what they want and need most... your full attention.

[Updated: watch my line speed improve over time!]

There's not much to say, these numbers speak for themselves. I figure I'm about 3Km from the nearest CO.





Okay, I lied 121ms pings?? Give me a BREAK!
I may just give up on DSL.

Hey my line went dead for about half an hour today (no dial tone even) and look:



Moving from "effectively non-functional" to "pathetic" Way to go.

More news... 7:40 on a Saturday morning, and finally things seem to be up to par:





Now we know the connection is definitely up to snuff, although the ping times are a little pathetic. The next question is how well does this hold up during peak demand. Even though the line isn't shared, there's network hardware at the other end that needs to keep up with peak loads. We'll see...

This one is simple. Keyboards need a key that means "swap the characters on either side of the cursor". I type words like "htis" all too often, and I suspect I'm not alone. Instead of positioning the cursor, deleting a letter, moving the cursor, and re-typing the letter, how about positioning the cursor between the offending letters and pressing "Swap". While we're at it, make variations such as Control-Swap to switch the two letters immediately behind the cursor, and Alt-Swap to exchange the two letters at the beginning of the latest word.

Now there's something I could use. A lot.

In The Conference Board of Canada's Deceptive, Plagiarized Digital Economy Report Michael Geist attacks the Conference Board for a variety of faults that call its claims of objectivity into question. Subsequently, in Conference Board of Canada Responds, Stands By Its Report he comments on their inadequate response.

What is perhaps most informative is this quote from the response "The Conference Board regularly produces custom research. Our guidelines for financed research require the design and method of research, as well as the content of the report, to be determined solely by the Conference Board." [Note to conference board: that is how you cite sources.]

This quote suggests that they take full responsibility for the incompetence, sloppy methodology, poor fact checking, and many other faults in their work. They appear to either be completely disconnected from reality or to be fully aware that they have no credibility whatsoever.

I suppose it doesn't matter which.

Abstract: A site where users can post transcripts of videos and overly wordy articles. Users paste in the URL of the original source and get transcripts posted by other users.

Problem: Lots of people are posting essentially empty infomercial-style content – frequently in video formats – posing as useful advice. The problem is you have to spend effort sifting through various introductory remarks and claims before you can determine if the advice is of any actual use. In the case where the content is a video, this can be a frustrating waste of time.

Solution: Provide a way for people who have invested their time for little return to summarize any valuable content for others. Index the summaries by source URL so that additional software, such as a web browser plug-in, can find the short version automatically.

As an example if the original transcript reads something like this, in part: "Hi, this is Joe Hacker, the PC Performance Expert(tm). We hope you catch our weekly show and daily podcasts on...[blah blah blah]", the transcript might read "To improve system performance, defragment your system disk on a regular basis with JK Defrag, available from www.kessels.com."

Cveats:

• The site will be subject to hackers and spammers who will post irrelevant content. Some sort of trusted user rating system is needed to ensure the spam is eliminated and best versions rise to the top.
  
• There may be some copyright concerns with transcripts. One way to limit this is to restrict the size of the synopsis.
  

Since my Skype Fraud post is one of the most popular here, I thought I'd throw in a few references to some other similar tricks. This one is particularly funny:

Bad Luck Facebook Scammer, You Picked A Target Who Reads Consumerist with the wonderful phrase "Once I deposit the funds, you can print it out of any colour printer and it's real money!"

Then there's the original article referenced in the one above: Nigerian Scammers Break Into Your Gmail, Ask Your Friends For Money.

We can only hope that one of these days the scammers just go out of business because everyone has enough information to spot them and waste their time. Not likely, but one can hope.

Probably everyone has seen a dozen of these by now. Usually someone has discovered some amazing way to make money, or to achieve something that makes money. He or she will tell you all about it, at great length on their seemingly one page web site.

Oh and what a page it is. Make $103,736 a month plucking chickens at home. Just keep reading and we'll tell you how. Watch our fantastic headers show up in uppercase red text. Count the exclamation points! Look at how we make everything longer with our big borders and narrow copy area.

There's even proof: here's images of copies of the Big Fat Earnings.

And now testimonials. Joe the Plumber used this system and now has two houses and three vacation properties. Maybe you can even hear from Joe in a video. Regular folk who look like losers made money with this fantastic technique.

Here's a link to get started NOW. But just in case you're not convinced, let's repeat the whole thing, saying the same stuff in a slightly different way.

Okay, let's repeat that again. And again. Maybe even again.

Well if you got all the way down here you MUST be convinced, so save 50% or more in this time limited offer by clicking on this special link! Only a fool would pass this by!

And now you're at the end.

Ten, twenty, thirty pages of essentially empty claims all jammed into one and dressed up in a loud suit. The only option for navigation is to the order page.

You've just been subjected to a Toilet Paper Pitch. If you printed it out, you'd get a long roll ready for what it's worth.

Ever notice how these things read like those old five page double-sided direct snail mail pieces you used to have to wade through fifteen years ago? That's because they're direct descendants. They try to get you in a box, lead you through their pitch. I think the same cabal of old men is convincing people that this is the way to go in the web world and cranking them out at some ludicrous price.

At some point this pitch style must have worked for someone, because not a week goes by that I don't see another variation on this theme. Style over substance, or maybe bullsh*t baffles brains, I'm not sure which.

But enough already. It's tired. It's lame. It's not Web 2.0, it's Web 0.5. It's old. It's done. It's boring. Build a useful site instead... unless of course your product is crap. In which case TP is definitely the way to go.

Do something else. Anything. Please.

Yesterday marks a significant milestone. A number of years ago I created a virtual abstract sculptural form that I've come to call "Infolds 1". I liked it enough to start casually exploring the idea of turning it into a real object. Each time I looked at the problem it wasn't easy. Even if it was possible, it wouldn't have been cheap. So it never worked out.

A few months ago, I dusted the project off once again. Thanks to a series of Internet-era connections from Twitter and sculpture.net, I discovered that 3D printing technology had made it possible to create this form in metal and plastic. The metal process is still not inexpensive, partially because any metal isn't inexpensive these days. But the plastic version is quite affordable.

Last weekend I finished the process of converting my design into an acceptable file format, uploaded it to Shapeways, and ordered it! In a week or two, I hope to see it show up in my mailbox. I'll post photographs as soon as I can. This is all very exciting.

What's even more interesting is that Shapeways lets you set up your own store, so now you too can order my art online, in three sizes. I hope you like it. Comments are welcome, but be gentle if you can.

On my main site I've also posted a longer article on the path that's led me to making sculptural art.