It's Fixed in the Next Release - Business

Viral Marketing from a Venture Capital Company?

nospam@example.com (Alan Langford) — Fri, 07 Mar 2008 12:56:08 -0600

Two interesting things about viral marketing:

In a lot of cases, you can't even be sure if there was originally a marketing intent behind it.
Just about any business can wind up as the subject of a viral "buzz".

That's any business, even including a Sand Road Venture Capital firm. Take a look at this "Anti-Portfolio" from Bessemer Venture Partners.

I've had that link sent to me via IM twice today. That's buzz.

Why does it work? It's true, it's funny, and it's out of the box. Every VC I've met to date seems to like to put forward the image of near-prescient infallibility. Openly admitting to your mistakes, and naming names is an utter reversal of this image-making. It is so novel and unusual that it's immedately worth passing along. Not only that but it instantly humanizes the entire firm and makes them seem like the sorts of people you'd like to pitch to first.

Its both superb and brilliant — be it intentional or not.

Online Shopping versus Traditional Shopping

nospam@example.com (Alan Langford) — Mon, 25 Feb 2008 13:36:49 -0600

It's interesting how often the question of online versus traditional shopping comes up. A friend asked me this earlier today and I gave him the same answer I've been providing for a decade now.

These days the response seems reasonable, but back in 1998 it was heresy. It used to be guaranteed to make a room full of start-ups and venture capitalists go dead quiet. Of course back then we were in the middle of the dot-com boom, when somehow geeks who don't like daylight managed to convince everyone that their concept of a good shopping experience was somehow universal.

So here it is:
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Steve Jobs Just Loves Windows Vista!

nospam@example.com (Alan Langford) — Tue, 29 Jan 2008 22:55:51 -0600

As more Windows users cry "Help, I've been Vista whipped!", I thought that the introduction of the oppressive Windows Vista was going to be a boon for Linux.

I got the first part right. As Vista subverts your computer into a Microsoft Peripheral, subject to whatever whim "Balmer and The Boys" cook up, users have resisted. A large number of not-so-technical people I've talked to want to avoid Vista like the plague. [And in my opinion, rightly so.]

My assumption was that given reasonably priced hardware from several suppliers and completely free Linux distributions like Ubuntu, the discomfort with Vista would be the kick that finally pushed Linux into the consumer mainstream.

Not so.
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Open Source Changes Software Acquisitions

nospam@example.com (Alan Langford) — Tue, 29 Jan 2008 08:25:32 -0600

It used to be that when one software company acquired another, it was frequently as much an acquisition of a customer base as it was one of technology. Often it was a "strategic acquisition" which frequently meant taking a competitor out.

These sorts of acquisitions are the worst: Some innovative company gives a major player a hard time by delivering a great product. It develops a fiercely loyal customer base. "Majorco" users start to ask "when are you going to implement feature X like 'Smallco' does"? Unfortunately feature X requires a complete re-write of the major company's fragile solution, and being constantly reminded of this is no fun. So what does the major player do? Simple, acquire Smallco and throw their technology away. All the customers who hated you now really hate you, but they now have no choice and the customer bleed stops.

As a customer I've had this happen to me more than once, and it sucks. I've dropped entire lines of business partially because I couldn't bear working with the purchaser's sorry-ass excuse for a product.

The integration process must be something else in these situations too. The guys who run Smallco are now rich. They have a contract that makes them hang around and say nice things about Majorco for a couple of years. Then they can go off and do what they want. The rest of the staff, at least those who survive "cost efficiencies", have a choice of working with a product they probably hate, or finding new employment.

In the open source era, customers are defended from this sort of thing.
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OpenProj: Proprietary Spin Meets Open Source Product

nospam@example.com (Alan Langford) — Thu, 17 Jan 2008 18:56:34 -0600

Notification of the 1.0 release of OpenPrjoj came through my news feed recently. The contents were a typical press release. The release quickly gets to making the statement "Projity announced the initial OpenProj beta in the Fall, over 200,000 users joined the beta testing in over 132 countries." Now this is interesting, because a news item just five days previous claims "OpenProj has now been downloaded over 200,000 times with deployments accelerating around the world."

It seems to me that someone has drawn an equivalence between "downloads" and "beta testers". What they can really claim is "200,000 tire kickers" or without the metaphor, "200,000 evaluations".

I can speak to this because I'm one of the people who downloaded it. I have to say that I was impressed, both with the concept and with the obvious level of effort that's been put into it.

I used it to import a Project file, with the intention of making some changes and printing a report. Although I was able to change the data, the report they produced was wholly inadequate. Butt-ugly, rasterized fonts, and so on. It sucked. I wound up exporting it to an OpenCalc file and reporting from there.

Now if I was a beta tester, I'd probably have provided some feedback to let them know about my experiences. If it was really a beta release (instead of just another one of thousands of projects with "v0.9" releases) you think it might have told me. After all user involvement is part of the "social contract" of open source.

I resent being placed in a group (or so it seems) that I never thought I belonged to. This press release smacks of the kind of marketing over-hype that isn't — and shouldn't — be associated with an open source project.

So make that "over 199,999 users".

An Open Letter to Computer Manufacturers

nospam@example.com (Alan Langford) — Wed, 12 Dec 2007 11:44:43 -0600

I originally sent this to a specific company, but I think it applies more broadly, so here's a generic version:

Last week, I purchased a new laptop from your company. I plan to use Linux on this system. Although Ubuntu installs and runs successfully, there are several issues with the display, sound system, and other features (I haven't even got to the web cam yet). These issues limit my ability to enjoy the new system.

As a highly technical user, I am confident that I will overcome these issues. However I should not have to. There is a lot of support for your older hardware in the community, but not for newer systems. This implies that as a company, you offer little to no support to the community and they have to figure things out by trial and error.

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Consumers Can (and Should) Restructure the Canadian Economy

nospam@example.com (Alan Langford) — Sun, 28 Oct 2007 12:47:56 -0500

Canadians: Want to help your country become globally competitive? Buy American!

If that sounds like a contradiction...
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Don't Trust Salesforce.com (Revised)

nospam@example.com (Alan Langford) — Thu, 20 Sep 2007 19:48:07 -0500

In principle, the "network is the system" idea has a lot of merit. The benefits of having all your data stored in some reliable, secure, redundant database that's centrally managed and hooking into it with whatever device is at hand — be it a desktop machine or a cell phone — has a lot of appeal. Keeping a system available on the net, up to date with fixes and patches, and secure is no trivial job. It's exactly the sort of thing that should be left to someone who is a professional at it.

[Revised: Less than 24 hours after I posted this, I received a phone call from a salesforce.com representative, apologizing for the misuse of my information. My understanding is that one of their partners is to blame; that the misuse originated outside their organization. I was looking forward to receiving more details in an e-mail, but in preparing to let their mail pass my spam defences, I messed up -- and all mail has been bounced from late Friday through most of the weekend. Hopefully they will re-send it so I can add more factual information to this. At this point, it's clear that at least Salesforce takes this sort of misuse very seriously, and I have accepted their apology.]

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Smart as a Disadvantage: Over-Delivery Disease

nospam@example.com (Alan Langford) — Thu, 21 Jun 2007 12:23:30 -0500

I was out with a friend last night and we got onto the subject of how it seemed difficult for smart people to take advantage of simple opportunities. I've both seen and been the guy who sees a market opportunity far ahead of the pack, moves quickly to seize the opportunity, but ultimately fails to make it.

The good news is that I'm developing a better understanding of why this happens and I'm going to tell all.

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Intellectual Property in a Digital Era

nospam@example.com (Alan Langford) — Thu, 02 Nov 2006 21:28:34 -0600

Last night I attended a presentation by Doug Hyatt, Business Economics Professor at the University of Toronto's Rotman School of Business. Although billed as focusing on the music industry, his comments were actually more broad ranging, even abstract.

I guess that is a telling indication of how early we are in the process of adapting to the digital era. When very smart people who make their careers from studying these problems speak in abstract terms, you know we have a long way to go.
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Ranked #1 on Google!

nospam@example.com (Alan Langford) — Sun, 08 Oct 2006 15:15:00 -0500

A year or so ago, I needed a tool to generate thumbnails of Web pages. I found a lot of inadequate tools and a server based solution with limited flexibility (thumbshots.org). So I decided to throw together Thumb-Page to do the job, and then I decided to release it as open source.

Since then, it's been a surprisingly popular application. I figured maybe a few hundred people would be interested in it... instead it's clocking in at about 400 per month. Now compared to a "hot" shareware application that can pull in 400,000 downloads per month, that's not so hot, but it's still pretty good.
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Bye Bye Blogger!

nospam@example.com (Alan Langford) — Sat, 07 Oct 2006 00:18:35 -0500

Okay so it's been a long time since I've made a post here. There's lots of reasons for that, but one of them has been that I just couldn't tolerate Blogger anymore.

After looking at a variety of solutions, I finally stumbled upon Serendipity (www.s9y.org), and it looks like it's going to do the job very well.

There's still a few things to take care of, a few broken links and style tweaks to get into place, but it was easy to install, fairly easy to extract data from Blogger, and it generates decent HTML.

We're back in business!

When Advertiser Integration Goes Terribly Terribly Wrong

nospam@example.com (Alan Langford) — Tue, 07 Mar 2006 12:25:00 -0600

I caught an episode of HGTV's "Designer Superstar Challenge" last night. It's a pretty hokey pseudo-reality show where a bunch of hopeful "designer host" candidates compete in hopes of landing a job hosting a show on HGTV. Sound like a premise for bad programming? You bet it does. You keep on thinking that the winner will wind up hosting the next challenge, and they'll just keep on endlessly searching for a new host until they find one that's good. It's the perfection of cannibalistic programming, each new season consuming the previous winner.

What takes this from merely cheesy to "bad movie bad" -- as in so bad it's funny -- is Home Depot's sponsorship. More accurately, it's the gymnastics the show goes through in an attempt to integrate Home Depot that took this episode from bad to laugh-out-loud awful.

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Digital Rights Management (DRM) is a Waste of Time

nospam@example.com (Alan Langford) — Mon, 30 Jan 2006 15:23:00 -0600

I read a blog post today by Simon Phipps (DRM and the Death of a Culture) which was a well reasoned complaint about the constraints that DRM can place on use of content. Yet no matter how well reasoned, nor argued from which position, these arguments on DRM don't matter. They don't matter because DRM will never work on static content. This is so basic, so obvious that I'm not sure why anyone ever thought it would. In fact, let's make it more general: all copy protection technologies, past, present, and future do not and will not prevent copying of non-interactive media. In fact they're a colossal waste of time, effort, and money that only serve to inconvenience legitimate users (and as Phipps points out, kill culture).

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Splice Babies

nospam@example.com (Alan Langford) — Mon, 16 Jan 2006 14:53:00 -0600

DNA testing has given sperm banks an interesting challenge. The concept of an "anonymous donor" has gone out the window. Now a simple, affordable DNA test can verify parentage. Perhaps of more concern is that as more people contribute DNA to public databases, it's becoming easier to identify previously unknown siblings, which leaves just a short step to the father.

With genetic manipulation becoming such an easy thing to do, how long will it be before sperm banks start offering "synthetic" fathers? A few genes from this donor, a few from that, and a few more from over here to finish the job. A baby born from the resulting DNA could theoretically have any number of fathers, none of them traceable to an individual.

Of course it might be a tricky business if there's more interrelationships between genes than previously expected. Then again, given sufficient care, the outcomes of various combinations could be tracked, selected for deireable traits, and in no time the banks would be out in the market with competing "superbaby sperm".

Now there's an ethical mess.